Returns & Refunds

If you’re not happy with something you receive from us for any reason, you can return your order (including sale and clearance items) as long as they are complete, unused, unwashed or unassembled, in a saleable condition and within 30 days since delivery.

 

Eligibility for a Full Refund

• Products must be kept in their original packaging.
• Items must be complete and in a saleable condition.
• Order/product is returned within 30 days of delivery.
• Orders must include a completed returns form.
• Product is not one of the restricted items listed below.

Please note:

• Refunds will be made back to the original card used for payment.
• All returned products are inspected before refund; ensure they are undamaged and not soiled.
• We are unable to refund postage charges for part of the order returned.
• We do not accept responsibility for furniture incorrectly assembled or decorated by a third party. Decorator/builder costs are non-refundable.

 

Which Items Cannot Be Returned?

• Personalised products (e.g. beanbags)
  • Exceptions being if the product or the personalisation is faulty
• Duvets, pillows and bedding
  • If used, for hygiene reasons, we cannot accept any returns.
• Mattresses
  • Unsealed mattresses are deemed used and cannot be returned unless faulty.
• Assembled furniture
  • Self-assembly items which have been assembled or part-assembled are excluded unless faulty (see ‘What if the item is faulty?’ below).
  • We cannot accept the return of items that have been used, damaged in use, or altered i.e. extra holes drilled or cut.
• Products without original packaging
  • Returns which are not in their original packaging or not in a saleable condition may qualify for 50% of the original value paid. Please contact info@greatlittletrading.co.uk prior to returning such goods.
• Orders delivered more than 30 days ago
  • Any order returned after more than 30 days without authorisation from GLTC Customer Care may be retained by GLTC without refund or replacement.
• Any GLTC product bought from a partner retailer, or any other website except gltc.co.uk
  • Please return to the store or site where the original purchase was made.

 

What If My Goods Are Faulty?

Within 30 days of purchase:

• You have 30 days to report faults for a refund or replacement.
• In the event your order arrives damaged, please take photos and/or video of the fault, and email us our customer services team will help resolve your issue as soon as possible.
• In the event an item is faulty, please contact us at info@greatlittletrading.co.uk, and we will arrange a replacement or refund. In some cases, we will advise that you dispose of the faulty item.
• We have quality check processes in place to ensure we always send out your order in boxes that are in a good, undamaged, condition. In the event your order packaging does not appear to be in good condition upon arrival, please inspect the goods as in most cases the contents are fine. In the rare case your order is damaged, please take photos and email us so we can initiate an investigation with the courier and send out replacement parts as soon as possible.

If a fault develops after the 30 day return period:

• Please contact Customer Service via email at info@greatlittletrading.co.uk so we can discuss the fault with you and agree a resolution.
• In most cases we will require the following before arranging a refund:
  • Order Number (found on your email confirmation or by logging into your GLTC account)
  • Batch code for the faulty product(s)
  • Clear images of the fault

 

How Do I Return Something?

Returns from Mainland UK and Northern Ireland (excludes Republic of Ireland and Channel Islands):

• For unwanted items, you will need to arrange collection & return at your own cost. We recommend using 'Parcel Monkey' or 'Parcel to Go' to compare costs for multiple courier companies and to book your collection.
• Unwanted items must be packaged in the original packaging, unused, and in a saleable condition. In the very rare case, your chosen courier damages the order upon returning it back to us, you must claim with your chosen courier. We recommend you take photos of the item prior to it being taken by the courier as proof.
• Items not received back in good condition may not be refunded in full.
• Refunds are made within 14 days of the item being returned to us.
• Refunds are made back to the account you paid with. This usually takes 3-5 working days to go back into your bank account.
• Note: mattresses, pillows and duvets are exempt from distance selling regulations due to their intimate nature. Any mattresses or pillows that have been unsealed will be deemed as having been used. If your mattress is faulty, please contact our customer services team and we will organise a refund or replacement.

Return address:
Transpennine 200,
Charles House,
Pilsworth Road,
Manchester
OL10 2TA

To return beds, mattresses or furniture: Email info@greatlittletrading.co.uk to arrange collection.

• Collection may take up to 8 weeks, depending on location.
• Assembled, used, or damaged items cannot be returned.
• No refunds for assembly charges after 30 days.
• If a fault develops during use, please contact our customer care team as above.
• 5-year warranty for beds/mattresses applies to eligible orders. View warranty.
  

If returning from outside the UK mainland, contact info@greatlittletrading.co.uk.

If you need any help or advice about the best way to return items to us, please feel free to contact our customer services team by sending an email to info@greatlittletrading.co.uk.

 

Returns FAQs

Can I return a gift?
No, unfortunately, we cannot process refunds for gifted items.

Can I exchange an item?
Exchanges are not currently available. Please return the item and place a new order.

I’ve lost my delivery note
Download a replacement returns form here and include your order number.

How long does a return take?
Refunds are processed within 5 working days of receipt. It can take up to 10 working days for returned items to reach us via courier.