For order or customer service enquiries you can contact us in the following ways:

Email: info@greatlittletrading.co.uk

VAT Number: GB 448 3587 55

Yes. We use the Secure Socket Layer (SSL) encryption method; your details are encrypted before the information transfers from your computer to our system. You know when a page is secure because a padlock symbol shows at the bottom of the browser (or if the address of the web page starts with https). This method is the recognised standard for secure transactions. If you have any questions about security, please email Customer Services at info@greatlittletrading.co.uk. 

When shopping on the gltc.co.uk website you have two options: you can either checkout as a guest or create an account and log in to place your order.

Your username is your email address.

Simply click here and click 'Forgot your password?'. Enter your email address and click ‘Submit'. We will then send you an email with a special link which will let you enter a new password. For security reasons, we never send out your password in an email.

This code is an exclusive discount for you as a catalogue customer. A catalogue code can be used online by typing it into the promotional code box on the checkout page, or quoting it when you order by phone.

• Standard delivery costs £3.95 and will take up to 7 working days
• Express day delivery costs £6.95; orders placed before 6pm Mon-Fri will be delivered next working day
• Named day delivery costs £6.95; here you can specify the day you would like your order to be delivered
• Named day delivery AM costs £17; your order will be delivered before 12pm on the day you specify

For more information about our Delivery options please visit the Delivery Information page.

• Standard delivery takes up to 7 working days
• Express delivery takes up to 2 working days; orders placed Mon-Fri before 5pm will be delivered next working day
• Named Day delivery gives you the available days when you checkout
• For the AM option this will be before 12pm on your specified day

Late deliveries could be due to a number of reasons. First check to see if your item has already been shipped. Log in to ‘my account' and click on ‘order status'. If it has left our warehouse, and you feel it's overdue please email Customer Services quoting your order number at info@greatlittletrading.co.uk.

We hope you are happy with any product purchased, but if you wish to return a product to us for any reason you may do so within 30 days of the despatch date. You can find our returns policy here.

For unwanted items, you will need to arrange collection & return at your own cost. We recommend using 'Parcel Monkey' or 'Parcel to Go' to compare costs for multiple courier companies and to book your collection.

Unwanted items must be packaged in the original packaging, unused, and in a saleable condition. In the very rare case, your chosen courier damages the order upon returning it back to us, you must claim with your chosen courier. We recommend you take photos of the item prior to it being taken by the courier as proof. Items not received back in good condition may not be refunded in full.

To return goods by post or courier, simply send it back to:

GLTC Returns
Transpennine 200
Charles House
Pilsworth Road
Manchester
OL10 2TL

Please note that mattresses, pillows and duvets are exempt from distance selling regulations due to their intimate nature. Any mattresses or pillows that have been unsealed will be deemed as having been used. If your mattress is faulty, please contact our customer services team and we will organise a refund or replacement.

See our returns policy for more details.

What if my item is faulty?

You have 30 calendar days to report faulty items for a refund or replacement. In the event your order arrives damaged, please take photos and/or video of the fault, and email us our customer services team at info@greatlittletrading.co.uk and we will help resolve your issue as soon as possible. In the event an item is faulty, please contact us, and we will arrange a replacement or refund. In some cases, we will advise that you dispose of the faulty item.

We have quality check processes in place to ensure we always send out your order in boxes that are in a good, undamaged, condition. In the event your order packaging does not appear to be in good condition upon arrival, please inspect the goods as in most cases the contents are fine. In the rare case your order is damaged, please take photos and email us at info@greatlittletrading.co.uk so we can initiate an investigation with the courier and send out replacement parts as soon as possible.

Returning a Mattress

Due to hygiene reasons, mattresses that have been opened are exempt from the distance selling regulations. New mattresses can take a few weeks to 'bed in' and become accustomed to it.

Mattresses are exempt from distance selling regulations due to their intimate nature. Any mattresses that have been unsealed will be deemed as having been used. If your mattress is faulty, please contact our customer service team and we will organise a refund or replacement.

We accept Visa, MasterCard, Delta, American Express, PayPal and ClearPay. We will take payment for your order when you place the order, this applies to items on a back order, pre-order or a longer delivery time scale.

We also offer Klarna as an interest free finance option.

No changes can be made to personalised items after an order has been placed. Orders for personalised items cannot be cancelled. Your statutory rights are not affected.

Yes. We sometimes advertise with other websites and publications, such as Junior Magazine, and these promotions are open to everyone. However there are other “Discount voucher” websites which promote offer codes that often do not work, are out of date, or simply made up! We don't have control of these sites but if you find an offer code being promoted that isn't valid, please can you email the code, and a link to the site promoting it, to info@greatlittletrading.co.uk. For all genuine codes please enter them into the 'Gift card or discount code' box on the checkout page. The value of the promotion will automatically be deducted from your shopping basket sub-total. Promotions are not available in conjunction with any other offers. Promotions are not available on sale items.

For order or customer service enquiries you can contact us in the following ways:

Email: info@greatlittletrading.co.uk

VAT Number: GB 448 3587 55

Yes. We use the Secure Socket Layer (SSL) encryption method; your details are encrypted before the information transfers from your computer to our system. You know when a page is secure because a padlock symbol shows at the bottom of the browser (or if the address of the web page starts with https). This method is the recognised standard for secure transactions. If you have any questions about security, please email Customer Services at info@greatlittletrading.co.uk. 

When shopping on the gltc.co.uk website you have two options: you can either checkout as a guest or create an account and log in to place your order.

Your username is your email address.

Simply click here and click 'Forgot your password?'. Enter your email address and click ‘Submit'. We will then send you an email with a special link which will let you enter a new password. For security reasons, we never send out your password in an email.

This code is an exclusive discount for you as a catalogue customer. A catalogue code can be used online by typing it into the promotional code box on the checkout page, or quoting it when you order by phone.

• Standard delivery costs £3.95 and will take up to 3 working days
• Express day delivery costs £6.95; orders placed before 6pm Mon-Fri will be delivered next working day
• Named day delivery costs £6.95; here you can specify the day you would like your order to be delivered
• Named day delivery AM costs £17; your order will be delivered before 12pm on the day you specify

For more information about our Delivery options please visit the Delivery Information page.

• Standard delivery takes up to 3 working days
• Express delivery takes up to 2 working days; orders placed Mon-Fri before 5pm will be delivered next working day
• Named Day delivery gives you the available days when you checkout
• For the AM option this will be before 12pm on your specified day

Late deliveries could be due to a number of reasons. First check to see if your item has already been shipped. Log in to ‘my account' and click on ‘order status'. If it has left our warehouse, and you feel it's overdue please email Customer Services quoting your order number, at info@greatlittletrading.co.uk. 

We hope you are happy with any product purchased, but if you wish to return a product to us for any reason you may do so within 30 days of the despatch date. You can find our returns policy here.

We have a Free Returns policy for UK orders.

To make returning unwanted items as easy as possible for you, we have a number of options available, all of which are completely free of charge:

1. Evri Collection or Drop Off

To return goods via Evri you can either book a collection or arrange to drop your parcel off at a local drop off point. Click here to be redirected to the Evri booking service. You will need your GLTC order number which you can find by logging into your account.

2. Returning by post

To return goods by post, simply fill out the Returns Form on the bottom of your delivery note and send it back with the item to:

GLTC Returns
ITS
Transpennine 200
Charles House
Pilsworth Road
Manchester
OL10 2TL

See our returns policy for more details.

We accept Visa, MasterCard, Delta, American Express, PayPal and ClearPay. We will take payment for your order when you place the order, this applies to items on a back order, pre-order or a longer delivery time scale.

We also offer Klarna as an interest free finance option.

Yes. Please contact Customer Services to cancel or amend an order. If your item(s) have already been despatched, simply send it back to us following the returns procedure. If you wish to change an order, again, this is possible providing your order hasn't been dispatched from the warehouse. Please give Customer Services an email at info@greatlittletrading.co.uk, who will be able to assist you with your order. This does not affect your statutory rights.

No changes can be made to personalised items after an order has been placed. Orders for personalised items cannot be cancelled. Your statutory rights are not affected.

Yes. We sometimes advertise with other websites and publications, such as Junior Magazine, and these promotions are open to everyone. However there are other “Discount voucher” websites which promote offer codes that often do not work, are out of date, or simply made up! We don't have control of these sites but if you find an offer code being promoted that isn't valid, please can you email the code, and a link to the site promoting it, to info@greatlittletrading.co.uk. For all genuine codes please enter them into the 'Gift card or discount code' box on the checkout page. The value of the promotion will automatically be deducted from your shopping basket sub-total. Promotions are not available in conjunction with any other offers. Promotions are not available on sale items.

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 190,000 online stores. Over 80 million consumers worldwide have trusted Klarna to securely handle their payments.

Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by GLTC and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.

To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.

Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by GLTC and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor GLTC run credit searches against you that could impact your credit rating.

Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available. The Pay later in 3 interest-free instalments payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.

Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment.

As soon as GLTC have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due.

Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at GLTC from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment. Your credit score will not be impacted by using Klarna's 'Pay later in 3 instalments' product even if you have failed to pay on time.

As of the 16th March, 2023, Klarna have introduced a late fee to their Pay in 3 and Pay in 30 days payment options. Customers will only be charged late fees if they have failed to pay after they have received multiple friendly reminders to encourage repayment, and after the set grace period has passed. More details on the fees’ structure will be outlined in Klarna's revised customer T&Cs.

You can view all of your Klarna purchases and payment schedule simply by logging onto Klarna.com/uk.

Payment information is processed securely by Klarna. No card details are transferred to or held by GLTC. All transactions take place via connections secured with the latest industry standard security protocols.

No, this is not currently possible for Pay later in 3 interest-free instalments.

Klarna will notify you via email and push notification when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com/uk.

Once GLTC has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments.

In the event that your goods have not been received please call GLTC to check on your order and delivery status. You can also contact Klarna's Customer Service so that we can postpone the due date on your payment.

As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

You can log in at www.klarna.com/uk, where you will find all of your orders and payment schedule information.

Visit Klarna's Customer Service page for a full list of FAQ's, live chat and telephone options.