We’re unable to guarantee specific delivery dates for standard orders. However, if you need your delivery to be held for a short time, please contact our Customer Service team at info@greatlittletrading.co.uk and we’ll do our best to help.

For large beds that are delivered via our two-person delivery service (£15 charge), you’ll be contacted directly by the courier to arrange a delivery date that suits you.

If you notice that the price of an item has dropped shortly after you placed your order, please contact our Customer Service team.
While we can’t guarantee post-purchase price adjustments, we’re happy to review
recent changes and see if we can honour the new price.

We do our best to keep all products in stock, but occasionally high demand means some items sell out. While we can’t always provide an exact restock date, you
can sign up for a back-in-stock notification on the product page to be the first to know when it becomes available again.

We don’t currently offer a gift wrapping or gift messaging service.

However, for items like toys, we recommend opening the package and
assembling the product in advance. This way, it’s ready to play with straight
away, making gift-giving easier and more joyful on the day.

Each product page will clearly state whether the item requires self-assembly or arrives fully assembled.

If assembly is required, you'll find a downloadable instruction manual on the product page, and a printed copy will also be included in the package.

Yes, we offer replacement parts for many of our products. We understand
that accidents can happen, whether during delivery or in self assembly, so we
keep a range of spare parts on hand to help with missing pieces or breakages.

If you need a specific part, please get in touch with our Customer
Service team at info@greatlittletrading.co.uk and we’ll do our best to help.

Yes, we offer digital gift cards that can be
purchased here. They’re a great option if you're not sure what to choose , and they let your recipient pick exactly what they want from
our range.

Most of our beds and mattresses — including singles, bunks, and raised beds — come with a 5-year workmanship warranty on purchases made from 5th September 2018 onwards.

This covers manufacturing faults such as:

• Structural issues
  with the bed frame or slats
• Spring defects in
  mattresses

For full details, including all exclusions,
please see our Bed & Mattress Warranty page.

To make a warranty claim, please contact our Customer Service team at info@greatlittletrading.co.uk.

Please note:

• Warranty claims are non-transferable
• They apply only to the original purchaser
• Items must be used in a private, domestic setting

Make sure to include your order number
and any relevant photos or details to
help us assess your claim quickly.

Yes, GLTC products are safety tested. 

GLTC toys are physically tested to the British & European Toy Standards EN71-1 & 2 and the painted finishes are tested to EN71-3, the chemical standard. Only toys that pass these tests are taken into production and can use the UKCA/CE logo that is a mark of safety. During development we also assess each toy for other potential hazards and get further testing conducted where suitable.

GLTC also sell a wide variety of furniture and home accessories and we test these items to the appropriate standard dependent on the product.  Beds, for example, have UK Standards for single beds (BS 8509:2008+A1:2011) and a separate standard for raised beds & bunk beds (BS EN747:2024). Our beds must pass their tests before the products can be sold in the UK. All GLTC beds pass and confirm to the relevant testing.

Other products such as mattresses & chairs also have British Standards to adhere to and GLTC products are all tested and conform to these standards.

There are many other furniture & accessories categories that do not have British Standards to refer to, so we use a set of children’s furniture standards developed by FIRA (UK) that put our products through appropriate testing to ensure they are safe and durable for use by children and adults in a family home. In addition, all furniture and accessories products that are painted or varnished will also go through the toy chemical testing EN71-3 to ensure they are safe for children.

TOG stands for Thermal Overall Grade, a unit that measures how well a
product retains heat. It’s commonly used for duvets, blankets, and sleepwear.

In short:

• A higher TOG = warmer
• A lower TOG = cooler

At GLTC, we offer:

• 3 TOG – Ideal for milder weather or well-heated rooms
• 7 TOG – Great for cooler seasons or unheated bedrooms

Choosing the right TOG helps ensure your child stays comfortable throughout the night. Always consider the room temperature when selecting your duvet.

Standard delivery: £3.95 - orders typically arrive within up to 7 working days.

Bed Delivery: £15 - delivery will take between 2 - 4 weeks, you will be contacted about a delivery time from our warehouse.

Please note:

• Delivery charges are not combined and will not be charged any more than the highest applicable rate.
• Your order may arrive in separate parcels if they are shipped by different carriers.
• Delivery times are subject to change please review our shipping policy for the most up-to-date delviery times.

We’re unable to guarantee specific delivery dates for standard orders. However, if you need your delivery to be held for a short time, please contact our Customer Service team at info@greatlittletrading.co.uk and we’ll do our best to help.

For large items such as beds that are delivered via our two-person delivery service (£15 charge), you’ll be contacted directly by the courier to arrange a delivery date that suits you.

Not always. While we aim to ship your order in as few parcels as possible, items may arrive separately in the following cases:

• Large beds and personalised items are dispatched from a different warehouse and may be delivered on a separate day.
• Some larger products may also be sent via XDP, even if they are from the same warehouse as smaller items, as they are better equipped to handle bulkier deliveries.

You’ll receive tracking updates for each shipment if your order is split.

At the moment, we do not deliver to Northern Ireland, the Highlands, UK Islands, or international addresses.

We know this may be disappointing, and we're actively working on expanding our delivery options so that more families can enjoy GLTC products in the future.

Yes, you can! Once an order has been shipped you will be sent a tracking code for you to see where your order is.

If your order hasn’t arrived within the expected timeframe, please contact our Customer Service team as soon as possible. We'll investigate the issue with our delivery partners and work quickly to resolve it.

You can reach us via email at info@greatlittletrading.co.uk

If you change your mind about your purchase, you have 30 days from the date of delivery to return your item, unless it is a restricted item that cannot be returned.

Returns are made at your own cost, unless the item is faulty or damaged, in which case we’ll cover the return and resolve the issue promptly.

For full details and instructions, please see our Returns Policy.

If you need to return an item, please contact our Customer Service team at info@greatlittletrading.co.uk. They’ll guide you through the return process and help you choose the best method.

For full details, please refer to our Returns Policy.

Unfortunately, we’re not able to process direct exchanges at the moment.

If you’d like a different item, simply return
your original purchase for a refund and place a new order for the item of your choice.

For details on how to return an item, please see our Returns Policy.

We aim to process your refund within 5 working days of receiving the returned item at our warehouse.

Please note that it can take up to 10 days for your return to reach us through the carrier network. Once your refund has been processed, you’ll receive a confirmation email.

Unfortunately, we don’t offer free returns at this time.

If you’d like more information about a product before placing your order, feel free to contact our Customer Service team at info@greatlittletrading.co.uk or send us a message on Instagram or Facebook and we’ll be happy to help with any questions you may have.

We accept a wide range of payment methods, including:

• Credit and Debit Cards (Visa, Mastercard, Maestro)
• Apple Pay
• Google Pay
• PayPal
• Klarna
• Clearpay

At checkout, you'll be able to select the option that suits you best.

Yes, shopping on our website is completely safe and secure.

We use SSL encryption to protect your personal data and ensure all transactions are securely processed.

Our store is powered by Shopify, a leading ecommerce platform that meets Level 1 PCI DSS compliance, the highest level of payment security.

We never store your payment details, and all sensitive information is handled through trusted payment providers like PayPal, Klarna, and Stripe.

Yes, we offer buy now, pay later options through Klarna and Clearpay.

Simply head to checkout and choose the option that works best for you. You’ll be redirected to their platform to complete the setup and payment terms.

Please note: approval is subject to the provider’s eligibility checks.

If a promotional code isn’t working, it may be because:

• The promotion has expired, or
• The items in your basket are not eligible for that discount (e.g. exclusions may apply).

If you have a personal code or believe the code should be valid, please contact our Customer Service team as soon as possible so we can look into it and resolve the issue.

Yes — NHS staff can benefit from exclusive discounts, sometimes up to 30%.

We currently partner with the Blue Light Card scheme. If you're a member, simply log in at www.bluelightcard.co.uk to access our latest offers.

At this time, we do not offer a student discount.

However, we occasionally run site-wide promotions and exclusive offers, so be sure to sign up for our newsletter to stay updated.

We design our furniture with ease of assembly in mind, and each item is tested to assess the level of difficulty — which is clearly stated in the assembly instructions.

Many of our larger items, such as beds, storage units, and play furniture, may require two people and some clear space for safe and straightforward assembly.

Yes, we offer an assembly service for our Paddington, Pioneer, Merlin, Nimbus, Griffin, Voyager and Atlas bed ranges.

You can add this service directly from the relevant product page when placing your order. Our professional team will assemble the bed for you, making setup easy and stress-free.

Any additional tools required for assembly are listed in the instruction manual, typically at the end of the parts checklist.

Most products will only require basic tools like a screwdriver, depending on the item. Do not use a power tool as this can cause splitting of the wood.

If your product requires an Allen key, we’ll include one in the box to make things easier.

Our painted MDF & wooden products, beds, furniture, and toys can be easily wiped clean with a soft damp cloth, followed by a dry cloth.  Abrasive and solvent based cleaners are not recommended as this will damage the surface of the furniture.

The painted/lacquered surfaces of our furniture are fairly resistant to staining if cleaned immediately, however,  please protect surfaces from contact with paints, ball point pen and indelible style felt markers as the ink is by nature permanent.

No, you don’t need an account to checkout, you can place an order as a guest.

However, creating an account makes it easier to track orders and save your details for a faster checkout.

To reset your password, simply click the “Forgot password?” link on the login page and follow the instructions.

You’ll receive an email with a link to create a new password.

You can reach our Customer Service team by email at info@greatlittletrading.co.uk.

Our team will be happy to help with any questions about your order, products, delivery, or returns.

Our Customer Service team is available during the following hours:

• Monday to Thursday 9:00am – 5:00pm
• Friday: 9:00am – 4:00pm

We aim to respond to all enquiries within 48 hours (excluding weekends and bank holidays).

GLTC is proudly based in London, UK, with a dedicated team working across product design, customer service, and operations.

Our products are dispatched from warehouses located across the UK.

We don’t currently offer dedicated discounts for schools or nurseries.

However, we do provide a range of free educational and fun printables, available for anyone to download and use — perfect for classroom or home learning.

You can browse them here.

You can sign up for our newsletter by entering your email address in the subscription box at the bottom of our website.

You'll be the first to hear about new arrivals, exclusive offers, and inspirational ideas for your home and family.

We partner with Feefo and Trustpilot to collect honest customer feedback. You can leave a review either:

• Directly on their websites, or
• By using the review link we send you via email after your purchase

If you have a suggestion for improvement or more detailed feedback, we’d love to hear it. Please email our Customer Service team at info@greatlittletrading.co.uk — your insights help us improve our products and service.