Bed & Large Furniture Delivery

 

After placing your order...

You will be contacted by a member of our delivery team to arrange a date for delivery; if you are unable to accept delivery on the date offered, we cannot guarantee that the alternative date will be within our standard delivery timescale, as all routes are planned in advance and not all areas are visited every day. We will aim to provide a two-hour time slot for delivery and will do our best to contact you on the day of delivery if for any reason we are delayed. When we call to arrange delivery, we will also ask you for details of a suitable location for the delivery van to park.

PLEASE NOTE: This service is not available on our Star Bright, Lulworth, Stowaway and Skylark range which will be delivered in 10 working days unless otherwise specified on the product pages.

Before taking delivery…

Please be sure to measure entrances and doorways so that you can be confident the goods can be carried through them; delivery is to the room of your choice but this is subject to accessibility. We would also ask that entrances are cleared and fragile items are removed from the hallway/stairs to prevent any accidental damage during the transit of large pieces of furniture through your home.

If the delivery team feel there is a risk of damage to your property or injury to any persons they may refuse to carry the goods to the room of your choice.

If you wish to return your furniture…

We will arrange a free of charge collection as soon as our delivery team is next in your area, but where possible and appropriate, we will carry out any repairs or replacements on the same day. Goods can be returned for either a refund or a replacement if faulty; for more details on our bed guarantee please visit  GLTC Bed & Mattress Guarantee.

In the event of any direct or indirect financial loss or damage arising from defective, damaged or wrongly delivered goods, we will not be liable for costs over and above the value of the goods themselves.

No part of these terms and conditions affect your statutory rights.

Bed Assembly

Choosing professional at home assembly option is an easy, stress-free way to get your new bed up quickly and efficiently.

What to expect:

  • Clear communication: our partners will send you an email two days after ordering to confirm your delivery slot. A tracking link is also sent so you can check on the delivery status, plus there is a phone number available if you have any questions
  • Pre-delivery Call:  Our partners will call you on the day when they are on their way to you and will need to confirm that the room is ready and parking is arranged.
  • Professionally built furniture in your Room of Choice: our partners know how to build furniture efficiently, where you need it and to the highest standard. Bed safety is guaranteed.
  • Leave no trace: as you can expect with any bed, there is a lot of packaging, to save you recycling trips we will remove all packaging when we leave.

 

How to prepare:

  • Ensure the chosen room is clear as much as possible, the builders need approximately 30cm clearance around the bed to build effectively.
  • Clear the path and/or stairs to the chosen room for our partners safety.
  • Secure parking will be required for approximately 2 hours so please let our partners know in advance of any restrictions/parking issues on your street using the contact details given.