Bed & Large Furniture Delivery

After placing your order...

You will be contacted by a member of our delivery team to arrange a date for delivery; if you are unable to accept delivery on the date offered, we cannot guarantee that the alternative date will be within our standard delivery timescale, as all routes are planned in advance and not all areas are visited every day. We will aim to provide a two-hour time slot for delivery and will do our best to contact you on the day of delivery if for any reason we are delayed. When we call to arrange delivery, we will also ask you for details of a suitable location for the delivery van to park.

PLEASE NOTE: This service is not available on our Star Bright range which will be delivered in 10 working days unless otherwise specified on the product pages.

Before taking delivery…

Please be sure to measure entrances and doorways so that you can be confident the goods can be carried through them; delivery is to the room of your choice but this is subject to accessibility. We would also ask that entrances are cleared and fragile items are removed from the hallway/stairs to prevent any accidental damage during the transit of large pieces of furniture through your home.

If the delivery team feel there is a risk of damage to your property or injury to any persons they may refuse to carry the goods to the room of your choice.

If you wish to return your furniture…

We will arrange a free of charge collection as soon as our delivery team is next in your area, but where possible and appropriate, we will carry out any repairs or replacements on the same day. Goods can be returned for either a refund or a replacement if faulty; for more details on our bed guarantee please visit  GLTC Bed & Mattress Guarantee.

In the event of any direct or indirect financial loss or damage arising from defective, damaged or wrongly delivered goods, we will not be liable for costs over and above the value of the goods themselves.

No part of these terms and conditions affect your statutory rights.

Bed Assembly

When our delivery & assembly partners attend your property we will kindly ask you to maintain a 2 metre social distance from the team. The following guidelines and procedures have been put in place to ensure safety of both staff and customers:

1. Please let us know as soon as possible if anyone in the household is showing any symptoms of Covid-19/has been asked to shield/is self-isolating or in quarantine (as per government guidelines) so that we can reschedule the assembly.

2. Secure parking will be required for approximately 2 hours so please let us know in advance of any restrictions/parking issues on your street.

3. The room the item is being assembled in must be clean, cleared as much as possible and well ventilated where possible.

4. The assembly team will wear a mask upon entry to the property but will remove this once they begin work on assembly (nobody else should be in the room at the time).