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Our quality guarantee

We hope you are happy with any product purchased, but if you wish to return a product to us for any reason you may do so within 30 days of the despatch date. It must be in a saleable condition and in its original undamaged packaging. We will refund the price or replace the product. We may withhold up to 20% of the purchase price of returned goods if the product or packaging is in such a condition that the item is not fully resaleable. Return delivery charges will only be refunded in the event of faulty or incorrect items. This does not affect your statutory rights.

Please note due to reasons of safety, hygiene and security we are unable to exchange or accept the return of certain products once the packaging has been opened unless faulty: mattresses, mattress protectors, duvets & pillows, toilet accessories, car seats and personal grooming products.

We cannot refund or exchange personalised products unless faulty. We cannot refund or exchange self assembly items if they have been assembled, unless faulty.

What to do: there is no need to contact us before you return anything – just fill out the Returns form included in your parcel and send it back with the item. We recommend that you obtain a Proof of Postage certificate which are available free of charge from the Post Office. Alternatively, call Customer Services on 0844 848 6000 who can arrange a collection at a charge of £10 which is non refundable unless the incorrect item was sent or the item is faulty or damaged. We will refund your return postage if the item is faulty, damaged or sent to you in error and process your refund or replacement as soon as it arrives back with us.

If an item(s) is delivered to you and assembled on site by one of our crew, and at a later date you wish to return it, you will be charged £50 for collection unless the item is faulty or damaged. Please do not attempt to dismantle the item(s) before calling Customer Services on 0844 848 6000 as this will revoke your returns claim. This does not affect your statutory rights.

International Returns: We regret that we do not accept overseas orders.

If you don’t have a returns form handy, you can download one by clicking here.

Please note: you are responsible for any returned goods until they reach our warehouse.

We regret that postage, packing and insurance incurred in the delivery of the goods to you are direct costs and cannot be refunded except in the case of cancellations.

Our returns address is:

GLTC Returns
Phase 1 - Caverswall House
Mansfield
Nottingham
NG15 0DJ