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Our quality guarantee

We hope that you are delighted with everything you purchase from us, but we also recognise that there will be times you need to return items. Our free returns policy means you can return items, for a refund or replacement, for any reason, within 30 days of the despatch date. This excludes personalised products and self-assembly items which have been assembled or part-assembled, unless they are damaged or faulty.

Please note that due to hygiene and safety reasons, we are unable to refund or exchange mattresses, bedding, toilet accessories, car seats or personal grooming products, once the packaging has been opened.

If an item is returned which brings the value of your order below an offer threshold or the threshold for free delivery, your refund will be adjusted to reflect the fact that the offer is no longer valid.

Your statutory rights are not affected.

What to do if you need to return an item

To make returning unwanted items as easy as possible for you, we have a number of options available to you, all of which are completely free of charge.

Returning by post

To return goods by post, simply fill out the GLTC returns form on the reverse of your despatch note and send it back with the item to:

GLTC Returns
FREEPOST RSLY-RULX-CGTZ
Phase 1 Prolog
Annesley
Nottingham
NG15 0DJ

If you don’t have a returns form handy, you can download a returns form.

Collection for large items

For larger items too heavy for you to take to the post-office, please contact our Customer Services team who will arrange a free of charge collection on a working day of your choice.

Collect+ service

Alternatively, you can try our fantastic new Collect+ service – an alternative method for customers to return parcels through a network of around 3,800 local convenience stores in the UK.  This service is available for parcels within airline cabin baggage size guidelines (50x30x30cm up to 10kg in weight). 

Collect+ stores are open from early until late, 7 days a week, so may be a more convenient option for you.  The Collect+ store will give you a tracking number so you can rest assured your return won’t get lost. 

To use this service simply contact us for a Collect+ returns label (which we can email to you), pop the label on the parcel and drop it off at your local Collect+ store. Go to www.collectplus.co.uk/storefinder to find your nearest store.

We will refund or replace your item within 24 hours of receipt but please note that it can take up to 10 days for goods to get to us through the carrier networks.

If you need any help or advice about the best way to return items to us, please contact our customer services team by calling 0844 848 6000 or sending an email to enquiries@gltc.co.uk