Delivery

 

STANDARD DELIVERY - WITHIN 10 WORKING DAYS - MONDAY TO SATURDAY £3.95

Standard delivery is £3.95, orders are delivered within 10 working days. Please note deliveries may arrive between 7am and 7pm Monday to Saturday.

Please allow up to 28 days for deliveries to Highlands and Islands.

Two person delivery is £15 if your order contains a Bed or Large Bedroom Furniture; see product page delivery tab for details and delivery timescales. For more information on Bed & Large Furniture delivery please see Bed & Large Furniture Delivery Information.

Your order may arrive separately depending on the product and availability, however this single charge applies even if your order requires several separate deliveries.

For Channel Islands and Republic of Ireland please see below.

For international delivery charges please see International Delivery Information.

We reserve the right to amend our delivery charge at any time.

CHANNEL ISLANDS 

 Apologies, but as present we can only ship to the mainland UK.  

REPUBLIC OF IRELAND & INTERNATIONAL DELIVERY

We are temporarily unable to accept any new orders for delivery to outside the mainland UK. 

 

BED & LARGE ITEMS DELIVERY £15

Our standard delivery time scale for beds and their matching wardrobes can vary according to stock levels, and may be longer in certain areas, please click here to check your location. Please check the relevant product page for the most up-to-date lead times. 

After placing your order...

You will be contacted by a member of our delivery team to arrange a date for delivery. We will aim to provide a two-hour time slot for delivery and will do our best to contact you on the day of delivery if for any reason we are delayed. When we call to arrange delivery, we will also ask you for details of a suitable location for the delivery van to park.

Before taking delivery...

Please be sure to measure entrances and doorways so that you can be confident the goods can be carried through them; delivery is to the room of your choice but this is subject to accessibility. We would also ask that entrances are cleared and fragile items are removed from the hallway/stairs to prevent any accidental damage during the transit of large pieces of furniture through your home.

Large Furniture Delivery

Our delivery time scale on large furniture delivery is up to 28 working days depending on the date of delivery you select when offered.  Arrow XL our large furniture delivery partner will contact you by email or SMS once they have your order and will ask you to choose a delivery date and time.

Please be sure to measure entrances and doorways so that you can be confident the goods can be carried through them; delivery is to the room of your choice but this is subject to accessibility. We would also ask that entrances are cleared and fragile items are removed from the hallway/stairs to prevent any accidental damage during the transit of large pieces of furniture through your home.

Please note Arrow XL are unable to deliver to the following areas: 

  • Grampian & Highlands: AB, DD8-11, IV, KW 1-14, PA21-40, PH 17–26, 30-35, 37-39, 41, 49,50
  • Scottish Offshore: Orkney (KW15, 16, 17), Shetland (ZE), West Isles Outer Hebrides (HS), West Isles Inner Hebrides (PA20, 41-49, 60-75, 77, 78), Isle of Arran (KA 27), Isle of Cumbrae (KA 28), Hebrides (PH 42-44), Raasay (IV40)
  • Channel Islands & Isles of Scilly: GY, JE & TR 21-25
  • Isle of Man
  • Northern Ireland

For more details please see our Bed & Large Furniture Delivery Information.

SELF-ASSEMBLY

Please check the details tab on the product information page to determine whether the product requires self-assembly. In our catalogues, products that require self-assembly are indicated by a screwdriver icon in the product information.

RETURNS

We hope you’re delighted with everything you buy from us, but we do understand that you may need to return things sometimes.

So if you're not happy with something you receive from us for any reason, you will need to arrange collection & return at your own cost. We recommend using Parcel Monkey or Parcel to Go to compare costs for multiple courier companies and to book your collection. Just make sure you return your order unused within 30 days of the despatch date.

Please note the following items cannot be exchanged or refunded:

  • Personalised products
  • Self-assembly items which have been assembled or part-assembled are excluded unless they are damaged or faulty

For more information please see our full Returns Policy.

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