A note on Covid-19

We know it’s a bit of a scary, uncertain time so wanted to offer you some reassurance about the steps we are taking at GLTC to help prevent the spread of Covid-19. As a small, independent business, we’re doing all we can to look out for our amazing team & lovely customers by closely following guidance from Public Health England and the World Health Organisation.

Our website is still open 24/7 and our team are working hard to ensure we keep delivering your orders. We are extremely grateful to them for their efforts and to you, our customers, for your loyalty and support during these challenging times.

 

What we’re doing:

Parcel Delivery
You might notice some changes to the way all deliveries are being made currently. Our carriers have rolled out a contact-free delivery experience. Delivery drivers will no longer be obtaining a signature upon delivery, in order to prevent the need to touch handheld devices. Your delivery driver will place the parcel on the doorstep, ring or knock, and then if safe to do so, retreat 2 metres from the door. They will ask you to confirm your surname as proof of delivery. Drivers won’t just leave the parcel on the doorstep and the usual process will be followed where a card is left if nobody is home to receive delivery.

Bed Deliveries & Assembly
We will continue to delivery large furniture and beds and these items will be delivered to your doorstep using a contact-free delivery. In order to comply with government-mandated distancing measures, assembly can no longer be provided. Any customer who has already paid for an assembly will have the assembly charge refunded if they opt for delivery during this period.
As soon as it is safe for us to resume offering assembly on large furniture items we will do so.

Returns
We are still offering free of charge returns and because we understand you may be self-isolating, we have extended our returns policy for any orders placed from 17/3/2020 to 60 days. This is double the duration of our usual returns policy.

Customer Services
Our experienced customer service team remain on hand to answer any queries you might have via phone or email. If team members can’t work from home, they are being supplied with extra hand sanitizer, more space to work, and reduced shared equipment. Our cleaning schedules have been increased to keep our teams’ working environments as clean as possible, over and above our usual high standards.

To allow our team members to self-isolate and care for family members where necessary, we have reduced our customer service opening hours. For the time being, our team will now be available from 9am until 5 pm, Monday to Fridays.

Warehousing & Admin Staff
All our warehousing personnel will be carrying out compulsory hand washing on entering the buildings. Admin staff are being encouraged to work from home wherever they can, and we are looking at ways in which our children can safely come to work with us, if childcare becomes problematic.

A special thank you to our NHS
As a thank you to our fantastic NHS workers we’re offering an exclusive 30% off (full priced lines only). Visit our partner healthstaffdiscounts.co.uk for details.

 

Over the coming days and weeks, our aim is to help lift your spirits with tips on maintaining a routine, as well as keeping a happy and calm family home.

We’ll also be updating our social media channels and our blog with any great little ideas we have on how to keep your little ones entertained during this difficult time. Head to our new play & home learning resources hub to discover lots of fun and useful printables to nurture little minds.

If you have any questions or concerns, please don’t hesitate to contact our 5-star customer service team. We are always happy to help in whatever way we can.

Take care,

The GLTC team

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