- STANDARD DELIVERY £4.95
Whatever you order, be it bunk beds, bookcases, or toys, our standard delivery charge is the same – just £4.95 per order. This single charge applies even if your order requires several separate deliveries, or contains a large item such as a bed or a big piece of furniture (please see Bed & Large Furniture Delivery Information for more details of these deliveries). For international delivery charges please see International Delivery Information.
Items that are in stock will be with you within just 3 working days (please allow up to 10 days for deliveries to EIRE, Channel Islands, Highlands and Islands). Please note deliveries may arrive between 7am and 7pm.
Personalised products, some furniture and other selected items will be sent separately as soon as they are ready (please check product details for more specific information).
- NEXT DAY DELIVERY £6.95 EXPRESS DELIVERY
If you'd like your order to arrive more quickly, you can select our Next Day Delivery service for an extra £2; this means your parcel will arrive on the next working day, as long as the items are in stock and that you order before 7pm (see below).
Please refer to individual product information online to check availability.
N.B. UK Mainland only
- 'NAME THE DAY' DELIVERY £6.95
If you'd like your order to arrive on a particular day, you can specify a delivery day for an extra £2 on top of the standard delivery charge; we only ask that it be within seven days of when you placed your original order. This service is only available where the items are in stock. Please refer to individual product information online to check availability.
N.B. UK Mainland only
- CHRISTMAS DELIVERY
The last order date for guaranteed Christmas delivery is Tuesday 20th December, or Wednesday 21st if you opt for express delivery; you'll still be able to order after that, but we can't promise it'll get to you in time for the Big Day. This excludes personalised products (Sunday 11th December), some furniture and other selected items (please check product details for more specific information).
- CHANNELS ISLANDS £12.95
Islands of the Channel Islands - Jersey, Guernsey, Alderney, Sark, Herm, Jethou and Brecqhou (Brechou) are charged £12.95 for delivery.
- INTERNATIONAL DELIVERY
Many of our products are available for delivery to international destinations as long as they are in stock; these items are labelled with the icon shown on the left. Please note items for international delivery are not available to 'pre-order' if they are out of stock.Postage & packaging costs are calculated in the checkout basket and are dependent on the package dimensions, weight and delivery location.Transit time is normally within seven working days (UK working days are Monday to Friday). However this estimate is based on deliveries to major cities; please allow a few extra days for more remote destinations.You can find out more about costs, timings and destinations via our International Delivery Information.
- OUT OF STOCK ITEMS AND BACKORDERS
If a product is listed as out of stock but we anticipate receiving more, it can normally still be ordered for delivery as soon as the stock becomes available (a 'backorder'). You will not be charged for backordered items until they are despatched to you (please check the relevant product details for when it is expected to be back in stock), and there are no additional delivery charges for items placed on backorder. Please note also that placing a backorder item in your basket will not delay the delivery of any in-stock items in your order.
- LARGE SCALE DELIVERY ITEMS
Our standard bed delivery time scale can vary according to stock levels, and may be longer in certain areas. Please check the relevant product page for the most up-to-date lead times.
After placing your order...
You will be contacted by a member of our delivery team to arrange a date for delivery. We will aim to provide a two-hour time slot for delivery and will do our best to contact you on the day of delivery if for any reason we are delayed. When we call to arrange delivery, we will also ask you for details of a suitable location for the delivery van to park.
Before taking delivery...
Please be sure to measure entrances and doorways so that you can be confident the goods can be carried through them; delivery is to the room of your choice but this is subject to accessibility. We would also ask that entrances are cleared and fragile items are removed from the hallway/stairs to prevent any accidental damage during the transit of large pieces of furniture through your home.
For full terms and conditions for Large Scale Delivery Items please see our Bed & Large Furniture Delivery Information.
- SELF ASSEMBLY
All products requiring self-assembly are indicated by a screwdriver icon in the product information.
If, like many of us at GLTC, you aren't a dab hand at DIY or just don't have time for self-assembly, you may wish to contact the Flat Pack Construction Company (FPCC), for an installation quote. More info on the Assembly Service.
- RETURNS & EXCHANGES
We hope that you are delighted with everything you buy from us, but we also understand that there will be times you need to return items.
If you're not happy with something you receive from us for any reason then please return it to us using our Free Returns service and we'll be happy to exchange it or refund you. However there are a couple of things we really can't exchange or refund:
- Personalised products
- Self-assembly items which have been assembled or part-assembled are excluded unless they are damaged or faulty.
- Mattresses, bedding, toilet accessories, car seats or personal grooming products once the packaging has been opened (due to hygiene and safety reasons).
Our Free Returns policy means you can return things from anywhere in the UK for any reason, at our cost, for a refund or an exchange; you just need to return it, unused, within 30 days of the despatch date.
Any items bought as gifts from 10th October, 2016 can be returned until the 16th of January 2017 for an exchange or a refund.The extended Christmas returns period applies to all products that can normally be returned for exchange or refund, in line with our usual returns policy. Your statutory rights are not affected by this policy.
For more information please see our full Returns Policy.