Privacy & Cookies

Your privacy is important to us. We only use the information we collect about you carefully, lawfully and in accordance with the Data Protection Act 1998.

Information we hold:

  • If you have shopped with us we will hold your name, address, telephone number, email address and credit card details. We will also hold the delivery address(es) for your orders and the password information associated with your account. We also maintain a record of your product selections.
  • If you have requested a catalogue, entered a competition or completed feedback, we hold your name, address, telephone number, email address.
  • If you have requested to receive our email newsletters we only hold your name and email address. If you wish to unsubscribe please email customercare@gltc.co.uk with unsubscribe in the subject field or visit www.gltc.co.uk , log in to your account and change your preferences.
  • We may also collect information about where you are on the internet (e.g. the URL you came from and the way in which you navigate the site.)

Information we use:

  • We use the information we hold on your records for operational purposes; for example processing your order, dealing with queries, tracking deliveries, reviewing past purchases.
  • Your order history enables us to tailor our product range and marketing information (e.g. promotions and special offers) to your requirements.
  • All the information we hold is used to improve your customer experience.
  • Any successor to GLTC may use your information on the same basis.
  • We also use the information to keep you up to date with GLTC; mailing new catalogues and sending emails as appropriate.
  • We occasionally make our postal mailing list (but never email) available to carefully selected companies. If you do want your information to be made available, please tick the relevant box when requesting your catalogue or update your details in the 'my account' section on this website. Alternatively you can email customercare@gltc.co.uk, call 0844 848 6000 or update your preferences via the log-in page of this website.
  • If you enter a competition with GLTC, we may pass on your name, address and email to the promotional partner. Please refer to the terms & conditions of the competition for specific details.
  • For purposes of quality control and training, calls and emails may be monitored.

Use of cookies

A cookie is a small file that's stored on your computer by a website to remember certain information. Cookies can be used for many purposes, and some are essential to the way the website works.

To order online at gltc.co.uk you’ll need to have cookies enabled, otherwise you won’t be able to add things to your basket or check out.

We use cookies for the following reasons:

  • To allow you to log in, add products to your basket and check out.
  • To allow you to log in and access your account information (including order history).
  • To display your previously viewed products, so that you can easily find them again.
  • To track customer behaviour on the site, such as the pages you visited and where you left our site. This helps us to improve the site and your browsing experience. This tracking information isn’t linked to any of your personal details and doesn’t let us identify you as an individual.
  • To track affiliate marketing referrals. This shows us which of our online marketing channels are effective and allows us to reward external sites for directing you to us.

By visiting gltc.co.uk with your browser settings adjusted to accept cookies, this tells us that you want to use our website to browse and order online and that you consent to our use of cookies for the reasons outlined above.

You can however block all cookies, including the essential ones, using your browser settings, but unfortunately this means you won’t be able to shop with us. To block cookies you can use the Privacy setting on your browser’s Options menu.

CONTACT US

Customer Services
0344 848 6000

Mon-Fri 8am - 8pm
Sat, Sun and Bank Holidays 10am - 4pm

Email us at:
customercare@gltc.co.uk