Delivery Information

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Delivery charges

Whatever you order, be it bunk beds, bookcases, toys or climbing frames, our standard delivery charge is the same – just £3.95.

You see we've been working on our Maths, and we've realised that lots of adding up makes things a lot tougher for everyone. So we've decided that the same, single charge should apply even if your order requires several separate deliveries.

We reckon that's the kind of equation that'll keep our prices low, our deliveries fast, and our customers happy.

Delivery times

We’re never late for lessons, so items that are in stock will be with you within just 3 working days (please allow up to 10 days for deliveries to EIRE, Channel Islands, Highlands and Islands). Please note deliveries may arrive between 7am and 7pm.

Personalised products, some furniture and other selected items will be sent separately as soon as they are ready (please check product details for more specific information).

Next Day Delivery

If you'd like your order to arrive more quickly, for an extra £2 you can opt for our Next Day service which will mean your parcel will arrive on the next working day, as long as the items are in stock and that you order before 6pm (see below).

Please refer to individual product information online to check availability.

Orders placed on:	Orders placed before 6pm, delivery will be on:
Monday	Tuesday
Tuesday	Wednesday
Wednesday	Thursday
Thursday	Friday
Friday	Saturday
Saturday	Tuesday
Sunday	Tuesday

N.B. UK Mainland only

'Name the Day' delivery

If you'd like your order to arrive on a particular day, for an extra £1 on top of the standard delivery charge you can specify a delivery day; we only ask that it be within seven days of when you placed your original order. Unfortunately due to limitations with our carriers, we are unable to offer a Monday delivery service at the moment. This service is only available where the items are in stock. Please refer to individual product information online to check availability.

Orders placed on:	Available delivery dates
Monday	Wednesday, Thursday, Friday, Saturday
Tuesday	Thursday, Friday, Saturday, Tuesday
Wednesday	Friday, Saturday, Tuesday, Wednesday
Thursday	Saturday, Tuesday, Wednesday, Thursday
Friday	Tuesday to the following Saturday
Saturday	Wednesday, Thursday, Friday, Saturday
Sunday	Wednesday, Thursday, Friday, Saturday

N.B. UK Mainland only

Delivery destinations

Geography is one of our favourite subjects , but sadly our maps don’t cover every far flung corner of the earth. Consequently our standard delivery service covers:

• UK Mainland
• Northern Ireland
• BFPO
• Channel Islands
• Scottish Highlands & Islands
• Isle of Man
• Republic of Ireland

We regret that we do not accept overseas orders or send catalogue requests to overseas addresses.

Other delivery information

Two man delivery service

Certain extra heavy items require our two man delivery service. This does not incur any extra delivery charges and items requiring this service are indicated in the product information by a lorry icon in both our catalogue and online. With this service, items will be delivered to the room of your choice (please ensure that fully assembled item(s) will fit through all access points to the room prior to ordering) and all packaging material will be taken away.

Please note that this service is not available for items which do not carry the lorry symbol and is available in the UK Mainland only.

We'd also be grateful if you could ensure that clear access to the delivery address is available, including parking permits, permissions for access lanes etc. We will contact you to arrange a convenient day to deliver your order and would ask that you give us 48 hours notice if you are unable to be present for the delivery. If on delivery you are not completely satisfied with the item (s), our delivery men will take them away immediately, free of charge, for a replacement or refund.

Out of stock items and backorders

If a product is listed as out of stock but we anticipate receiveing more, it can normally still be ordered by you as a 'backorder'. You will not be charged for backordered items until they are despatched to you (please check the relevant product details for when the item is expected back into stock), and there are no additional delivery charges for items placed on backorder. Please note also that placing a backorder item in your basket will not delay the delivery of any in-stock items in your order.

Returns

Please see our returns policy.

Self assembly

All products requiring self assembly are indicated by a screwdriver icon in the product information.

All products requiring self assembly are indicated by a screwdriver icon in the product information. If, like many of us at GLTC, you aren’t a dab hand at DIY or just don’t have time for self-assembly, you may wish to contact the Flat Pack Construction Company (FPCC), for an installation quote. More info on the assembly service.