What our customers say
about us

Our aim is to make your life as a parent easier, whilst helping your children have fun and make the most of their childhood. So we get pretty excited when we hear from our lovely customers that we've achieved this.

Here’s a taste of the sort of things they say...

"You have worked very hard on my behalf and have been so nice, that if there was such a thing, I would nominate you for the GLTC magic fairy award and of course you would win it! :-)  Just to say "thank you" doesn't seem enough, but please be assured it is heartfelt and your efforts and kindness will not be forgotten. I am very grateful to you." Mrs Janet Smith, Sittingbourne

"This is a quick email, to say thank you for the excellent service we have received with our recent purchase.  It is such a refreshing change to deal with a company with such quality, swift delivery and even though we had to have a replacement item, it was dealt with in utmost efficiency. My granddaughter will love her desk and chair this Christmas, as she did her kitchen last year. Once again, thank you to your team." Mr & Mrs Wills

"What an excellent service from you.  Once again, I am a very satisfied customer and will return with orders year on year." Sue Johnson, Darlington

"Fantastic products, fab website …and now great service.  I'm definitely a fan!" Mrs R, Pinner

"We love your products and service too, and hope to continue to enjoy shopping with you for quite some to come!" Claire Hillier-Brook, Hampshire

"I shall be telling all my friends about your wonderful customer service." Mrs C, Kent

"I will have no hesitation in ordering from yourselves again and I will certainly be recommending you to my friends." Jane, Warwickshire

"Just to say thank you for sorting out the undelivered item so quickly - the Sweetheart Clothes Rail was delivered this morning and is lovely.  Very impressed with your speedy response especially given this extremely busy time of year!" Ms A, Darlington

"What a wonderful service!  …I will most definitely make you my first point of call when purchasing toys for my grandchildren and will tell my friends too." Miss H, Tavistock

"Thank you for this.  This is the first time I have shopped with you and I am delighted with the service and the products look great.  We hope the children are just as pleased and I expect to be shopping with you again." Susan, Manchester

"I would just like to say a huge thank you to your customer services team, especially Andy, your courier company and the local IoM agent, Manx Independent Carriers for getting my daughters desk to us so quickly and in time for Christmas.  Andy dealt with my calls efficiently and professionally and called back with information when he did not have it to hand.  Thank you again, you will make my little girl's Christmas on Sunday." Mrs K, Isle of Man

"I would just like to thank you so much for all your help and constant reassurance and communication regards the chair coming on time! Which it did :)  My daughter is over the moon with her new desk / dressing table accessories and chair! You sell lovely items and your customer service has been spot on :)" Mrs S, Corby

"Many thanks for your reply, and excellent customer service! It was our first purchase from GLTC, so we are very impressed that you are sending a replacement. Our daughter loves the dressing table" Mrs W, East Riding

"Grant was knowledgeable, friendly and made sure I got everything I needed, a credit to your team" Emma, Jersey

"Fantastic customer service, very polite and very helpful." Hannah, Camberley

So if you'd like to tell us something about our products or our website, good or bad, do get in touch; you can email us at customercare@gltc.co.uk

CONTACT US

Customer Services
0344 848 6000

Mon-Fri 8am - 8pm
Sat, Sun and Bank Holidays 10am - 4pm

Email us at:
customercare@gltc.co.uk