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Website

• Every effort is made to ensure that this website is free from viruses and defects however, this cannot be guaranteed.
• G.L.T.C. Ltd shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account. You are responsible for the confidentiality of your password and account and any activities that occur under your account.
• G.L.T.C. Ltd shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.

Offers & promotions

• Offers cannot be used in conjunction with any other GLTC catalogue, internet or product offer.
• Offers are not transferable or for publication either on or offline.
• Free P&P offers always apply to standard delivery worth £4.95.
• Offers with a spend threshold always exclude delivery charges.
• Offer end dates apply.
• Offers are at GLTC’s sole discretion and are subject to variation or withdrawal without notice.

Calculation of discounts in your basket

If a “% off” offer is combined with a free P&P offer, the P&P is deducted from the product values first and then the “% off” saving is calculated on the balance of the product value. All discounts, including P&P, are made at the product level in your basket. When a P&P discount is applied, the delivery totals shown in the basket are not adjusted because the P&P discount has been applied in full to reduce the total product price.

Excluded products from promotions

Where a “% off” offer is given, the following product exclusions apply: playhouses, sandpits, climbing centres, trampolines, Lazzari, a small selection of indoor (G2541 & G2879) and outdoor (G2909, G9618, G2904, G2913, G2914, L0481 & L0486) games and furniture (G2263, G2265, G2258, G2259, G2382, G0640, G8802, G4419, G9653, G2856, G2466, G0626 & G0583) and our interlocking storage units (G2292, G2293, G2294 & G2295). In addition, items in our sale / clearance categories are excluded from “% off” offers, as are items in money-saving bundle offers (eg. G9874 where you will save £35 but do not get a further % off discount).

15% VAT

VAT is charged at 15% where applicable.

Prices

• Prices are correct at time of publishing, are valid until 20th July 2009 and include VAT where applicable.
• It may be necessary to change prices either up or down, from time to time, including any alterations to the rate of VAT. Any price changes will be confirmed to you at the time of ordering.

Portrayal of products

• While every effort has been made to portray items accurately, slight variations may occur.
• All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow.
• Please note there may be variations in colours dependant on the calibration and settings of individual screens.

Copyright

• All rights, including copyright, for this website are owned by or licensed to G.L.T.C. Ltd.
• Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of G.L.T.C Ltd.
• You may not modify, distribute or re-post anything on this website for any purpose.

Safety regulations

• All products comply with appropriate safety and consumer regulations. Toys comply with EC Toy Safety Regulations and, where appropriate, carry the CE mark. If a product is recalled for any reason, you will be contacted.

Availability

• All items are subject to availability.
• We will inform you as soon as possible if goods you have ordered are not available.

Cancellation

• You are entitled to cancel your contract if you wish providing you act within 7 working days of receipt of the goods.
• If you wish to exercise this right prior to despatch of goods please email enquiries@gltc.co.uk
• If your order has already been despatched please follow our returns information.
• Please note your right to return products does not apply on personalised items, those made to your specifications. These may only be returned if they are faulty except for personalised items see below.

Returns

• If you are unhappy with a product for any reason, just send it back to us (with the original packaging) and we’ll refund or replace – it’s that simple.
• We regret that postage, packing and insurance incurred in the delivery of the goods to you are direct costs and cannot be refunded except in the case of cancellations.
• Return an item within 30 days in perfect condition together with original packaging and we will be happy to refund the original price of the item or send you an exchange. This does not affect cancellations or your statutory rights.
• Please note that personalised items can only be returned or exchanged if faulty.
• Please complete the Exchange & Return Form included with your order and return it with the item. There is no need to contact us prior to returning an item unless it is a lorry item or delivered via our Platnium Delivery Service.  In such cases, please call our Customer Service line for further information.
• You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our warehouse. We strongly advise that a proof of postage certificate should be obtained when returning any part of you order. Certificates are available free of charge from the post office.
• Returns and exchanges will be processed as soon as possible after arrival.
• Credit can be used against your next order, both online and with telephone orders.
• Our returns address is: GLTC Returns, 200 Milton Park, Abingdon, Oxon OX14 4TA.

VAT refunds

• We can refund VAT on orders sent to BFPO addresses, as long as the address is located outside the European Union. We are happy to refund the VAT to you after your order has been dispatched. To request a VAT refund after dispatch, please send us a copy of a VAT exemption form signed by your CO. Remember to include the order number with your request.

Liability disclaimer

• GLTC’s total liability for any claim howsoever shall not exceed the price of the goods supplied by GLTC to the customer. GLTC shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way, save where such liability is imposed upon GLTC by statute. GLTC cannot accept any liability for a failure to comply with instructions specifically stated in the catalogue. GLTC does not limit in any way our liability for death or personal injury caused by our negligence or willful misconduct. By law, you also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Goods are provided to you on approval and legal title to the goods will not pass to you until [14] days after delivery. Your statutory rights are not affected by this statement.
• When you place an order to purchase a product from GLTC, your order represents an offer to us to purchase a product which is accepted by us by way of a despatch note included when you receive your order. Any products on the same order which we have not confirmed as accepted in such despatch note do not form part of the contract.
• GLTC endeavours to check the accuracy of the information on this site. However, GLTC does not warrant that such information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors. If the goods do not on receipt by you substantially meet the description on this web site, you are entitled to reject the goods and return them to us.

Platinum delivery service

• Platinum delivery items (products with 2 platinum lorry symbols) will be delivered by our 2 man special courier service.
• Our carrier will be in touch to arrange a 4 hour delivery slot with you. Delivery will be within the following 6 weeks, depending upon stock availability. (Subsequent changes might cause delays to your delivery and may result in additional costs being charged).
• Items will be delivered to the room of your choice and all packaging material will be taken away.  Prior to ordering, please ensure that the item(s) will fit through access points to the room. You will be asked to take down any delicate or unstable items that are in the way.
• On delivery if for any reason you are not satisfied with the item(s), crew will take them away immediately free of charge for a replacement or refund. Should you subsequently wish to return the item(s) after accepting delivery, you will be charged £50 for collection.
• Please note: We require 48 hours notice if you are unable to be present for delivery, or a £50 charge will be levied. Platinum delivery items will be delivered separately to the rest of your order.
• You are required to ensure clear access is provided to the delivery address including parking permits, permissions for access lanes etc.  Should the delivery vehicle incur a penalty, this will be charged back to you. 

Security

• Our secure server software encrypts all of your personal information, including name, address and credit card details. Information remains scrambled whenever it is transmitted over the web. This means that ordering via our site is even more secure than ordering over the phone.

Data protection & privacy policy

• Please see our Privacy policy

Jurisdiction

This website, its content and any contract brought into being as a result of using this site are governed by and construed in accordance with English Law.

Any other questions?

If you have any questions on any aspect of GLTC please contact us:

Legal identity

• Great Little Trading Co. is the trading name of G.L.T.C Ltd.
• The site is owned and operated by G.L.T.C. Ltd, registered in England and Wales, company number 5042186.

The registered office is 47 Castle Street, Reading, Berkshire, RG1 7SR, please do not send returns to this address, For returns click here.